Council Tax Officer / Revenues & Benefits Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6 Month Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £21.45 per hour Job Ref: OR16751 Job Responsibilities Work 35 hours per week. Manage Council Tax accounts and other revenue streams. Recover debts and maximize collection efficiently. Respond to inquiries via letter, phone, in person, and electronically. Process applications for discounts and reliefs, considering fraud prevention. Handle complaints and suggest improvements for service delivery. Submit irrecoverable debts for write-off as per procedures. Maintain an accurate database and fulfill audit requirements. Engage in outreach work to improve collection. Cooperate with external bodies to assist in revenue collection. Manage enforcement agents and report on their performance. Prepare records, deal with reports, and ensure data protection. Stay informed on relevant legislation and technology. Mentor and coach junior staff as needed. Assist in designing and implementing training programs. Contribute to process and procedure reviews. Conduct quality checks for accuracy. Promote equal opportunities and customer care. Person Specifications Must Have Experience in revenue management and debt recovery. Strong communication skills for handling inquiries and complaints. Ability to maintain accurate records and databases. Knowledge of relevant legislation and procedures. Commitment to customer care and equal opportunities. Nice to Have Experience with outreach and community engagement. Previous experience in mentoring and training staff. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed