Job title: Customer Service Administrator
Location: Office based in Ringwood, Hampshire, BH24 3SG, with occasional travel to sites
Hours: 37 per week, Monday to Friday
Rewards and Benefits: Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits
Churchill Retirement Living are a specialist, 5-star housebuilder in the retirement living sector and we are recruiting for an exceptional office-based Customer Service Administrator to support our regional Customer Service Technicians out in the field.
About the role
The Customer Service Administrator will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. You will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner.
Your main responsibilities will include:
Managing and co-ordinating workload using COINS, our CRM system
Filtering issues and prioritising tasks and workload
Scheduling work plans for our field-based Customer Service Technicians
Updating the CRM system with real time information to keep abreast of implementation, delivery times and work schedules
Raising purchase orders and dealing with invoices
Sourcing contractors where necessary
Managing stakeholder and homeowner expectations
This is a busy and interesting role that combines a variety of skills in administration and customer service. You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors and suppliers.
Occasionally, you may be required to visit retirement developments across the country, so you'll need a driving licence and be willing to travel.
Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.
About you
We are looking for a self-motivated, diligent and personable administrator who prides themselves on providing a first-class customer service. In addition, you will evidence recent office-based experience, with an organised and methodical approach to juggling tasks and workload.
This is the perfect opportunity for someone who enjoys working as part of a busy team whilst using their initiative. To be successful, you will demonstrate the following attributes and competencies;
IT systems, database knowledge and use of MS Office applications including Excel
Excellent communication and listening skills
Organisation and prioritising skills
Ability to professionally manage expectations, both verbal and written
Problem solving
Sound judgement and decision making
Time management
It would be advantageous to have a background in a property related field, although not essential.
How you'll be rewarded
Competitive salary
Annual holiday entitlement - 24 days + Bank Holidays
Day off on your Birthday to celebrate the occasion
Induction and training from day one
Group Personal Pension Plan
Life Assurance
Health Screening
Eye Care reimbursement
Colleague reward schemes and incentives
Employee Assistance Programme for personal and professional advice
Professional development/CPD
Social events
ESG - environmental, social and governance commitment
Churchill Foundation providing charitable and themed events across the Churchill Group
Hero awards linked to our values
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
About us
We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we're looking for people like you.
We're a family-run, privately-owned business and we're going places. We're proud of what we do, and the people we work with, now employing 700 people across the Group.
We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.
We've won a host of awards including 'Best Companies' and we are the first ever retirement living specialist to have been named overall 'Housebuilder of the Year' by the WhatHouse? Awards.
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