Position: IT Operations Manager
Location: Manchester
Salary: £65k
Benefits
25+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Bupa Cash Plan
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking
Key Duties and Responsibilities
IT Operations Manager: The responsibilities for the role include, but are not limited to:
Strategic Planning: Define, develop and execute the overall IT strategy that aligns with the business objectives, including:
Developing long-term technology roadmaps
Identifying opportunities for digital improvement
Aligning IT initiatives with organisational priorities
Supporting future business growth through technology
Infrastructure & System Management: Oversee the maintenance and enhancement of IT infrastructure, ensuring:
High availability of business-critical systems
Reliability and performance of platforms
Scalability to support business growth
Continuous improvement of core systems
Team Leadership: Lead, mentor and manage the IT team, fostering:
A collaborative working environment
Professional development opportunities
Clear accountability across the team
A culture of continuous improvement
Budget Management: Oversee the IT budget, ensuring:
Cost-effective technology investment
Control of operational expenditure
Optimisation of software and service spend
Service quality is maintained within budget
Project Management: Manage IT projects from inception to completion, ensuring:
Clear project scope and ownership
Timely delivery of milestones
Adherence to agreed budgets
Alignment with business requirements
Security & Compliance: Ensure the security of IT systems and compliance with relevant standards, e.g:
GDPR, HIPAA, ISO27001, PCI-DSS
Internal governance policies
Commercial and Supplier Management: Manage relationships with external Technology vendors, service providers and telecoms suppliers, including:
Vendor performance monitoring
Support escalation management
Contract and service review meetings
Supplier onboarding and due diligence
Identification and recommendation of new vendors and technology partners
Ensuring third-party services deliver value, compliance and service quality
Software Asset & License Management: Oversee software licensing across the organisation, ensuring:
Accurate license allocation and reconciliation
Compliance with vendor licensing agreements
Optimisation of software spend
Proactive renewal management
Reduction of unused or duplicated subscriptions
Third-Party Support Coordination: Monitor and coordinate third-party support tickets and service requests, including:
Triage and prioritisation
Escalation management
Routing issues to appropriate internal stakeholders
Ensuring timely resolution of vendor-managed incidents
Maintaining accountability across support partners
End User Device & Telecom Management: Oversee the procurement and lifecycle management of both laptop & mobile devices, including:
Mobile phone purchasing
SIM provisioning
Device allocation
Carrier/vendor management
Cost control and usage optimisation
Business Relationship Management: Act as the primary IT liaison across business departments to:
Support cross-functional initiatives
Coordinate technology-related actions outside direct IT ownership
Improve communication between IT and business teams
Ensure technology decisions align with departmental needs
Drive accountability for interdepartmental technology actions
Technology Innovation: Stay updated with emerging technology trends and implement innovative solutions to improve business processes, including:
Evaluating new technologies that support organisational goals
Recommending improvements to existing systems
Promoting continuous improvement across the IT function
Risk Management: Identify and mitigate IT-related risks to protect business operations and ensure continuity, including:
Assessing operational and security risks
Maintaining disaster recovery and business continuity plans
Reducing vulnerabilities across systems and services
Monitoring supplier-related service risks
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position