Job Title: Senior Business Analyst Type: Full Time / 37.5 hours per week / Monday to Friday Location: Remote with some travel to our HO in Northampton or London Salary: From £49,000 per annum benefits Closing Date: 19 September 2025 — Please note, this advert may close earlier if a suitable candidate is found Join Our Business Transformation Team Be part of a dynamic team driving change across Bright Horizons. We lead key projects that improve processes, boost agility, and enhance performance. Acting as a bridge between today’s operations and tomorrow’s goals, we help the business stay efficient, competitive, and ready for the future. Purpose of the role We’re looking for a Senior Business Analyst to help drive meaningful change across our UK business. In this role, you’ll analyse current processes, identify opportunities for improvement, and support the successful delivery of solutions that align with business goals. You’ll champion the business analysis function, helping to boost efficiency and support our continued growth. Key Responsibilities Business Analysis & Design Promote best practices in business analysis, including tools, templates, and standards. Lead the analysis of complex business problems and opportunities, supporting both tactical and strategic decision-making. Define approaches for requirements gathering, feasibility studies, and benefit tracking. Drive analysis activities across projects and workstreams, ensuring alignment with business goals. Produce high-quality analysis artefacts to support transformation initiatives. Process Analysis & Improvement Champion continuous improvement by identifying opportunities for innovation and embedding best practices. Create detailed process maps to highlight inefficiencies and areas for optimisation. Lead initiatives to streamline workflows, reduce costs, and enhance operational performance. Conduct end-to-end process evaluations and manage usability testing. Change Management Support teams through change, promoting adoption and customer satisfaction. Identify and address resistance to change by demonstrating the value of improvements. Align business analysis activities with change management methodologies to ensure successful delivery. Collaboration & Stakeholder Engagement Build strong relationships with stakeholders and understand their strategic needs. Act as a key liaison between teams, ensuring clear and consistent communication. Collaborate with developers and business units to validate solutions and ensure compliance with legal and regulatory standards. Project Delivery Lead planning and execution of user acceptance testing (UAT). Ensure all documentation is high-quality, consistent, and centrally maintained. Define scope, roles, and responsibilities for the Business Analysis team. Oversee project analysis and produce key documentation including feasibility studies, requirements, and business cases. Innovation & Continuous Improvement Explore opportunities for innovation through automation, digital tools, and data-driven decision-making. Promote a culture of continuous improvement and champion the use of KAIZEN. Stay up to date with industry trends and best practices in business analysis and change management. Own and evolve Business Analysis tools and templates. Essential Experience, Qualifications or Skills Minimum of 5 years of experience of leading a team of Business Analysts Minimum of 5 years of experience in process improvement, business optimization activities Proven track record of working with cross-functional teams to deliver measurable business outcomes. Good understanding of SDLC and other project methodologies Extensive experience of working in Agile and waterfall environments. Proficiency in MS Office applications (Word, Excel, and PowerPoint) and business analysis tools such as Visio Ability to work under pressure and within fixed time scales. Ability to work independently when required and manage your own workload. Desirable Experience, Qualifications, or skills Business analysis certification Prince2 qualifications Change management qualifications. Formal training in Six Sigma, Lean or similar Experience with MS Dynamics 365 and tools like Azure DevOps or JIRA. Knowledge of regulatory frameworks (e.g., SoX, GDPR,). Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Please note, due to our sector all roles are subject to an Enhanced DBS We look forward to receiving your application! If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.