Position: Funeral Operations Branch Manager
Location: John Pagan & Son Funeral Directors, Dumfries
Job Type: Full-time, permanent
Salary: £34,342.15 per annum
Lead operations. Lead people. Lead with care.
We are seeking a compassionate and operationally strong Funeral Operations Branch Manager to lead our branch in Larkhall.
Internally, this role carries the contractual title of Senior Funeral Director, reflecting its senior leadership position within our funerals business.
This is a role for someone who can combine empathy with structure, and standards with commercial awareness. You'll oversee funeral directing while ensuring the branch operates efficiently, compliantly and with a strong local reputation.
Why This Role Matters
Our funeral business is built on three core principles:
* Delivering extraordinary service
* Growing a sustainable business
* Upholding the highest standards
As Funeral Operations Branch Manager, you bring these to life daily.
You will spend around 70% of your time delivering and overseeing services, with the remaining time focused on operational leadership, people development and performance management.
You will be accountable for:
1. Consistent service standards
...