Security Officer for Cheltenham Racecourse
1 day ago – Be among the first 25 applicants.
If you want to know about the requirements for this role, read on for all the relevant information.
The Venue
Cheltenham Racecourse is a venue like no other, the home of Jump Racing. Join us for the 2025/2026 Season! With events such as The November Meet (Friday 14th – Sunday 16th November 2025) and the prestigious Cheltenham Festival (Tuesday 10th – Friday 13th March 2026), the four days include the energy and thrill of Champion Day, the stylish elegance of Style Wednesday, St Patrick's Thursday, and Gold Cup Day.
Season Dates
* October Showcase – 24‑25 October 2025
* November Meeting – 14‑16 November 2025
* Christmas Meet – 12‑13 December 2025
* New Year’s Day Meet – 1 January 2026
* Festival Trials Day – 24 January 2026
* Cheltenham Festival – 10‑13 March 2026
* April Meet – 15‑16 April 2026
* May Race Night – 1 May 2026
In addition, there will be access to conference and event shifts throughout the year at the racecourse and the opportunity to support other contracts from time to time.
The Role
You will work as an Event Security Officer for this prestigious venue, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse. We are looking for people with good communication skills to help us provide a professional, efficient, and safe service to our client at the racecourse throughout the season.
The Role Of An Event Security Officer Involves
* Being polite and professional to members of the public and the client.
* Retaining and using information relating to safety and for evacuation purposes.
* Providing world‑class customer service to ensure visitors have a positive and memorable experience.
* Retaining and using information relating to key areas on site (medical room, toilets, bars, etc.).
* Ensuring the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents).
* Delivering the brief given by the supervisor (access control, wayfinding, ticket resolution).
Qualifications
* Approachable person with a focus on providing excellent customer service.
* Willingness to learn new skills and procedures.
* Able to take direction and follow instructions.
* Able to communicate effectively, both spoken and written English.
* Smart, presentable and punctual to time and attendance.
* A commitment to work at least 50% of the season dates.
* A valid and current SIA Door Supervisor, Security Guarding or Close Protection License.
* Ability to comply with the vetting standard BS7858, a requirement of the SIA Approved Contractor Scheme membership.
Successful candidates will need to attend a pre‑start induction and provide original documentation for detailed screening and vetting processes. This could include passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.
Benefits
* Flexible, casual work to fit around your schedule.
* Flexible financial support with instant access to earned and authorised wages.
* Full induction, ongoing training, and structured career development to help you thrive in your role.
* Inclusive uniform designed to bring comfort, style and unity to all.
* Refer a Friend Scheme – earn £100 for every person you refer for work who starts (scheme rules apply).
* Competitive pay rates, over 95% paying above the Living Wage Foundation rates.
* SIA Rate of Pay £14 per hour, with holiday pay accrued by the hour on top.
* Opportunity to work as a Supervisor, with an enhanced pay rate of £16 per hour.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We’re committed to creating a diverse and inclusive workplace where everyone can thrive. Carlisle is a Living Wage Foundation Recognised Service Provider.
Equality, Diversity, and Inclusion
At Carlisle, equality, diversity, and inclusion are a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect.
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