Join ClearCourse as a Customer Advisor (Ecommerce). You will be the voice of the company, helping customers get the best from our products while delivering an excellent, personalized experience.
Hours: 37.5 per week, shifts across 5 of 7 days (including some weekends)
Reports to: Customer Services Team Leader
ClearCourse is growing fast and looking for an Ecommerce Advisor to join our dynamic customer services team.
You will resolve customer queries across phone, email, and live chat, and act as a trusted ecommerce partner — advising on best practices and spotting opportunities to retain and grow business relationships.
What You’ll Do
* Handle inbound customer queries via phone, email, and live chat
* Provide personalized support across our ecommerce products and services
* Help customers resolve issues quickly and effectively
* Offer advice on ecommerce best practices to support customer success
* Proactively identify opportunities to upsell and retain customers
* Manage inbound cancellation requests, using questioning and retention tools to retain business
* Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We’re Looking For
* A positive, proactive personality with great communication skills
* Strong interpersonal skills — confident over the phone and in writing
* Experience probing, questioning, and influencing to solve problems
* Knowledge of websites & ecommerce, with HTML/CSS a bonus
Why Join Us?
* Competitive salary + benefits
* 25 days holiday + your birthday off
* Private medical insurance (Bupa) & health cash plan
* Life assurance & income protection
* Enhanced parental leave & family wellbeing support
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment — we’d love to hear from you.
Apply today and help shape the ClearCourse customer experience.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative, Customer Service, and Information Technology
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr