About The Role
Operations Manager
Location: National UK (England & Scotland, travel to customer sites required)
Salary: £50000-55000 per year, plus car allowance, private healthcare and benefits
Hours: 42 per week, Monday to Saturday
Take the Lead on One of Our Key Accounts
We’re looking for an experienced Operations Manager to take ownership of one of our most important national accounts. This is a high-profile role where you’ll manage the contract end-to-end, lead the team on the ground, and use performance data to make smart decisions that drive results.
We need someone who can combine operational expertise with a strategic mindset. You’ll monitor performance across multiple sites, spot trends in the data, and take action to ensure we deliver excellent service while meeting financial and compliance targets.
What You’ll Be Doing
1. Overseeing all sites within the account and making sure operational standards are met
2. Using performance data to identify trends, highlight issues, and drive improvements
3. Leading, supporting, and coaching your Area Managers to deliver across KPIs
4. Working closely with the Contract Director on reporting, planning, and key projects
5. Ensuring P&L targets are achieved and cost efficiencies are identified
6. Managing customer relationships, addressing escalations, and maintaining high satisfaction levels
7. Conducting site visits to check standards, compliance, and safety
8. Driving continuous improvement, sharing best practice, and embedding a culture of accountability
What We’re Looking For
9. Proven experience managing large-scale operations, ideally in cleaning or FM
10. Strong analytical skills with the ability to turn data into actionable insights
11. Confident communicator with excellent stakeholder management skills
12. Organised, proactive, and able to manage multiple priorities
13. Knowledge of Health & Safety and COSHH regulations
14. National travel required, including overnight stays
15. Strong leadership skills and the ability to motivate teams to deliver results
16. Comfortable using Excel and reporting tools to monitor performance
What You’ll Get
17. Competitive salary up to £55000
18. Car allowance
19. Laptop & company phone
20. Pension scheme
21. Private health insurance
22. Career development opportunities within a growing business
About You
Not Specified
About Us
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors.
This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.