Roxbourne Medical Centre is looking for an experienced and motivated Practice Manager to lead our dedicated team. This key role involves overseeing the daily operations of our busy medical centre, ensuring smooth delivery of high-quality patient care and supporting our staff in a positive, collaborative environment. If youre passionate about healthcare leadership and want to make a difference in our community, wed love to hear from you.
Main duties of the job
Oversee the day-to-day running of Roxbourne Medical Centre, ensuring efficient and effective service delivery
Lead and manage clinical and administrative teams, fostering a supportive and motivated workforce
Manage financial activities including budgeting, billing, and resource allocation
Ensure compliance with NHS and regulatory requirements and maintain high-quality standards
Develop and implement policies, procedures, and practice initiatives to enhance patient care and operational efficiency
Build strong relationships with patients, local health providers, and external partners
Drive continuous improvement projects aimed at increasing patient satisfaction and service excellence
About us
Roxbourne Medical Centre is a well-established GP practice committed to delivering compassionate, patient-centred care. Serving a diverse population of approximately 7,300 patients, we pride ourselves on our friendly, professional team and our commitment to innovation and quality in primary healthcare. We offer a supportive working environment where your leadership and ideas will help shape the future of our practice.
Job responsibilities
The Business Manager will lead on finance and strategic business functions, supporting the GP Principal and Operations Manager to ensure the practice remains financially sustainable, compliant, and well positioned for future growth.
Finance & Strategic Planning
Oversee practice finances, including income maximisation, cash flow monitoring, forecasting, reviewing statements, and ensuring timely submission and payment of invoices.
Submit mandatory yearly data and year-end figures in coordination with the accountant.
Manage pensions, PAYE, payroll, and partners drawings, ensuring GDPR and CQC compliance.
Present clear financial forecasts and performance reports to the GP Principal.
Identify and pursue opportunities for new income streams (e.g., enhanced services, PCN funding, private services).
Support long-term business planning and sustainability alongside the GP Principal and Operations Manager.
Governance & Compliance
Support the Operations Manager with CQC compliance, including preparation for inspections, policies, and protocols.
Oversee financial and business risk management, ensuring systems are in place to safeguard the practice.
Ensure information governance and data protection requirements (GDPR) are embedded in practice systems.
Contribute to the development and maintenance of the Business Continuity and Resilience Plans.
Contracts & Procurement
Secure and manage service contracts (cleaning, utilities, insurances, telephony, maintenance) ensuring best value for money.
Oversee procurement of equipment and supplies, maintaining adequate stock levels in collaboration with the Operations Manager.
Negotiate, review, and monitor supplier and vendor agreements.
Clinical & Service Support
Work with the practice nurse to review QOF and enhanced services, ensuring effective delegation of tasks to maximise income and point attainment.
Support digital transformation projects, including the implementation of online consultations, NHS App, and other digital tools.
Oversee patient engagement mechanisms (e.g., patient participation group, surveys, complaints analysis) to ensure feedback informs business decisions.
Any new contract implementation
PCN & External Relations
Manage PCN finances, ensuring timely claims, payments, and disbursements.
Maintain effective relationships with the ICB, PCN, NHSE, CCG, and other external stakeholders.
Represent the practice at external meetings relevant to finance, business, and strategic
Secondary-Occasional Responsibilities of the Finance Manager
In addition to the primary responsibilities, the Finance Manager may be requested to:
Deputise for the Operations Manager during periods of absence.
Provide support to the Operations Manager in maintaining and updating the Business Continuity Plan.
Act as the delegated lead for finance-related matters with NHSE, the CCG, and the practice accountant when required.
Participate in internal and external audits as requested by the audit lead.
Represent the practice at external meetings relating to finance or operational management on behalf of the leadership team.
Provide additional support to PCN activities where required, beyond core financial management.
Person Specification
Qualifications
* Proven experience in a healthcare management or practice management role, preferably within a GP practice or primary care setting
* Relevant qualification in practice management, healthcare administration, business management, or equivalent
* Strong knowledge of NHS systems, policies, and regulations, including clinical governance and safeguarding
* Experience managing financial budgets, billing, and resource allocation in a healthcare environment
* Experience in staff management, recruitment, and development
* Excellent leadership and team management skills with the ability to motivate and develop staff
* Strong organisational and multitasking abilities, with attention to detail
* Exceptional communication and interpersonal skills, capable of engaging with staff, patients, and external stakeholders
* Ability to manage conflict and resolve issues diplomatically and effectively
* Competent in IT systems relevant to GP practices (e.g., EMIS, MS Office)
* Sound understanding of data protection, confidentiality, and information governance in healthcare
* Problem-solving mindset with the ability to implement change and drive continuous improvement
* Previous experience working specifically within a GP practice or primary care network
* Experience with NHS contract management and commissioning processes
* Knowledge of quality frameworks such as QOF, CQC inspections, and GDPR compliance
* Understanding of clinical systems like EMIS Web, Anima, Accurx, or similar software platforms
Experience
* Proven experience in managing the day-to-day operations of a GP practice or healthcare setting
* Experience in leading and managing multi-disciplinary teams including clinical and administrative staff
* Demonstrated financial management experience, including budgeting, billing, and resource allocation
* Experience ensuring compliance with NHS regulations, clinical governance, and quality standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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