Job role: Customer Service AdvisorLocation: Leeds City CentreSalary: £24,000 - £27,000 based on experience, plus performance-related bonus and benefitsJob Type: Full-time or Part-timeHours: 37.5-hour week for full-time positions, Monday to Friday.Holiday Entitlement: 20 days holiday plus bank holidays (increasing with service, pro-rated for part-time roles). Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and vibrant environment? If so, we are looking for a dedicated Customer Service Advisor to join a dedicated team. Role Overview: As a Customer Service Advisor, you will play a crucial role in delivering outstanding service to valued customers. Working alongside a highly motivated team, you will handle daily orders, enquiries, and complaints with professionalism and efficiency.Key Responsibilities:
1. Provide excellent customer service in line with high service standards.
2. Process daily orders and respond to customer enquiries via telephone and email.
3. Handle customer queries, complaints, and operational irregularities with care and follow-up.
4. Liaise with other departments to ensure effective resolution of issues.
5. Inform customers about products and services.
6. Offer advice and provide alternatives when necessary.
7. Assist in other depar...