Ethypharm High Wycombe, England, United Kingdom
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Ethypharm High Wycombe, England, United Kingdom
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Join to apply for the Customer Service Advisor role at Ethypharm
Customer Service Advisor, part time, 3 days per week
Location: Jupiter House - High Wycombe
What you will do:
The role holder will provide outstanding customer service by acting as the primary contact for customer enquiries via phone and email. This role ensures the accurate processing of orders and resolution of after-sales issues, while liaising effectively with internal departments. Furthermore they will support business operations by ensuring customer and legal requirements are met and by generating key reports on orders and stock levels.
Your key responsibilities include:
* Responsible for correctly inputting all sales orders in a timely manner
* Liaise with other departments as necessary
* Liaise with Alloga, our logistics provider regarding stock/deliveries
* To work as part of a wider team or independently where appropriate
* Provide information / support to other areas of the business when required
* Responsible for providing information, and data to all customers
* Maintains good knowledge of relevant governance, SOP's and ways of working
* Build relationships with customers over time through repeated and reliable contact
* Improve the contact rate within our customer base
* Ensure all team members communicate effectively and appropriately with customers
* Provision of medical and technical information in response to internal and external customer inquiries, including but not limited to: contra-indications, availability and side effects across our product range.
About you:
This role requires the individual to be tactful, discreet and be pro-active in their approach, have excellent co-ordination and organisational skills, whilst also having the ability to deal confidently with people at all levels plus being able to prioritise their workload and work under pressure.
Basic skills and qualifications:
* Good academic background - educated to GCSE English or equivalent
* Minimum 1-year customer service/ call centre experience
* Excellent telephone manner
* Knowledge of Outlook, PowerPoint, Word, Excel etc.
* Excellent customer relations skills
What we offer you
* 25 days annual leave
* Holidays rising to 30 days with length of service
* Eligible to participate in the Company's Business bonus scheme with a potential earning of 3% of salary
* Wellbeing and benefits platform
* Salary Sacrifice scheme - electric vehicles with Tusker (dependent on meeting policy eligibility)
* Pension Plan - employer contribution of 5%
Please note, at present, we are unable to assist with sponsorship for right to work.
Location and working hours
Please be advised that this is a job share role, based at Jupiter House, High Wycombe. Core hours currently set as 08:30-17:00 on Wednesday, Thursday, and Friday.
About Ethypharm Group
Ethypharm is a leading mid-sized global pharmaceutical company that manufactures and provides essential drugs, with a focus on hospital care, central nervous system (severe pain and addiction) and internal medicine. Our commitment is to improve patients' lives and make a positive impact on society and the environment.
Ethypharm has 1,700 employees dedicated to its various pharmaceutical activities, of which 1400 are in industrial operations. Our six production sites located in France, the UK, Spain, and China have expertise in injectables and complex oral solid forms.
With a global presence in 68 countries, the company markets its products directly in Europe and China, and has strategic partnerships in the EMEA, NA, LATAM and APAC markets. Ethypharm works closely with the authorities and healthcare professionals to ensure that its medicines are used appropriately and that patients have access to them.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Administrative, Customer Service, and Manufacturing
* Industries
Administrative and Support Services
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