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View more categories | View less categories | Sector: Retail and Wholesale | Contract Type: Permanent | Hours: Full Time
About the role
As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. Your responsibilities include investigating trends, reporting on key themes regarding shrinkage to protect profits, patrolling the shop floor to deter theft, and monitoring CCTV for suspicious behavior.
Note: Due to the nature of the role, you must be 18 years or older. You will work on a rota basis, including evenings and weekends.
This role is subject to pre-employment screening: 5-year reference check, Basic Disclosure, and 5-year financial probity.
Key Responsibilities
* Be a point of contact for profit protection issues and escalate as needed.
* Mitigate malicious harm to Partners and Customers.
* Manage shrinkage performance within budget and risk appetite.
* Address all aspects of shrinkage, including dishonesty, procedural failure, and error.
* Support and coach Partners to minimize shrinkage and follow procedures.
* De-escalate conflicts professionally; may involve detaining or banning offenders.
* Support investigations as required.
Essential Skills and Experience
* Excellent verbal and written communication skills.
* Confidence in resolving conflicts.
* Attention to detail to identify trends and profit loss signs.
* Good customer service and relationship-building skills.
Desirable Skills and Experience
* Experience in loss prevention or customer-facing roles is beneficial but not essential; training will be provided.
About The Partnership
We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards, working together to build a better future. We value diversity, kindness, and respect, striving to create a workplace where everyone can thrive.
Additional Information
Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage prompt application as vacancies may close early due to high demand. We support flexible working arrangements, which can include flexible hours, job sharing, or shorter contracts—discuss these options with the hiring manager during your interview.
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