Join us
as a Floor Housekeeper at 45 Park Lane Hotel, recognised as one of ‘The Sunday
Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year
– London’ at the 2024 AA Hospitality Awards. We continually strive to build and
nurture a culture where inclusiveness is part of our DNA, reflected in our
values of passion, personality, respect, working together, and creativity. We
believe that a variety of perspectives enriches our culture and drives our
success.
We care
about your career and are proud to have the absolute best people in the
industry.
When you
join us as a Floor Housekeeper at 45 Park Lane Hotel, you will have a unique
opportunity to excel in your field. You will learn from your fellow Legends and
our award-winning learning academy to achieve the highest standards in craft,
service, and leadership.
What
you’ll do
As a Floor
Housekeeper, you'll enjoy your work and take pride in delighting our guests:
* You will be
responsible for overseeing the day-to-day operations of the housekeeping
department, with a particular focus on VIP room inspections and
preparation. You will play a key role in maintaining the highest standards
of cleanliness, presentation, and service throughout guest areas.
* You will conduct
daily room inspections, with a special emphasis on VIP accommodations,
ensuring adherence to quality and brand standards.
* You will
supervise and support housekeeping staff, monitoring individual
performance and providing regular coaching to enhance productivity and
service quality.
* You will deliver
training to line-level staff and porters on health and safety protocols,
standard operating procedures, and departmental processes.
* You will
collaborate closely with the Deputy Executive Housekeeper, reporting
directly and executing daily assignments and tasks as directed.
* You will utilize
strong administrative and organizational skills to manage schedules,
maintain records, and support operational efficiency. Your leadership and
attention to detail will be essential in ensuring a high standard of guest
satisfaction and team performance
The
items shared are the essence of a day in the life of a Floor Housekeeper, but
we’ll make sure you are provided with specifics on how we care for our hotel.
The
operational hours of work are shift-based and may be subjected to change. These
currently set as:
Monday
to Sunday: starting as early as 7.30am and last shift finishes at 23.00pm when
covering the evening floor housekeeper shift
What
you’ll bring
Essential
Skills and Experience
* Experience in
Housekeeping: You have worked
in a housekeeping supervisor role in a hotel.
* Attention to
Detail: You can notice
small details, like if a room is not cleaned properly.
* Team Leadership: You have experience helping or leading
a team to do their tasks well.
* Time Management: You can manage your time to ensure all
tasks are completed on schedule.
* Energetic: You are comfortable with tasks like
standing, bending, and lifting light items.
* Customer Service: You are friendly and respectful when
speaking to guests and other team members.
Preferred
Skills
* Experience in a
Luxury Hotel: You have worked
in a 5-star hotel or similar before.
* Problem Solving: You can handle small problems,
* Basic IT Skills: You can use a smartphone or computer
for simple tasks like checking a schedule or sending a message.
* Health and Safety
Awareness: You understand
or are willing to learn safety rules about cleaning and working in a
hotel.
What
you’ll get
* Complimentary
Stays: Enjoy
complimentary stays with breakfast at Dorchester Collection Hotels every
year.
* Discounts: Get 50% off food and beverages at
selected bars and restaurants within the Dorchester Collection: Enjoy
Friends & Family stay discounts out hotels, Benefit from discounts at
various high street and online shops
* Employee Perks: Enrol from day 1 into the Royal London
Pension scheme (we contribute 8% towards your pension); Benefit from
Seasonal ticket loan, Rental deposit scheme, private financial advice, and
Eye care vouchers.
* Training and
Development: Advance in
your career by accessing various apprenticeships from Level 2 to
Hospitality Degree Level 5. We partner with outstanding nationally
recognised Apprenticeship providers.
* Social Events: Participate in vibrant social
events, including a summer party, winter ball, pub quizzes, and cultural
and milestone recognition celebrations.
* Referral Bonus: Earn a £1000 bonus when you
recommend a friend.
* Well-being
Support: Access
immediate well-being advice because we care about our employees.
We
celebrate diversity and are committed to creating an inclusive environment for
all employees and applicants. If you need us to do anything to support you
during the recruitment process (such as adjustments to how you
apply, alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can
discuss how we can support you through this process.