D365 F&O Support Analyst – Dynamics 365 F&O, D365 F&O, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, Azure DevOps, SQL, D365 Analyst, Support Analyst, AX 2009, AX2012 – London – Hybrid - Permanent - £40-50k plus package
Our leading global end user client are actively looking for a D365 F&O Support Analyst to their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation with fantastic opportunities to grow and develop your career within D365.
The client is based in London where the expectations are being office based two days a week.
Key Skills & Experience:
* Minimum 1 year+ experience working with Microsoft Dynamics Finance and Operations (Accounts Payable, Accounts Receivable, GL, Chart of Accounts, Project Management, Sales/Purchase Orders, System Administration)
* A proven track record supporting 1st and 2nd line support on D365
* Basic understanding off accounting concepts like AR/AP/GL
* Experience in problem solving, analysis and support – working autonomously or within a team
* Background in business analysis
* Strong written and verbal communications skills
* Proven ability to pick up new concepts and technologies
* Experience in Dynamics ISVs and working with third party support teams is desirable
* Creation of User Manual incorporating screen shots and diagrams
* Experience using DEVOPS
* Experience in systems development or design is ideal
* A background or knowledge of IBM iSeries would be advantageous
* Good understanding of Testing and the Testing cycle
* Good English Verbal and written communication skills
* Basic SQL skills
Responsibilities:
* Collaborate with cross-functional teams to understand and document existing and new processes.
* Develop requirements, focusing on the value-add and operational efficiency
* Take ownership of Application Change Requests and involve the appropriate parties to see the request to completion
* Maintain and support Dynamics D365 Finance & Operations
* Investigate and resolve Incidents and Problems relating to the Dynamics 365 F&O and all related systems integrated to the Financial Systems as required
* Communicate application problems and issues to key stakeholders, including management, development teams and end users, through to resolution
* Provide support to internal users across multiple global entities
* Ensure support calls are logged, managed and prioritised, and the resolution is documented using the Support Ticketing System
* Take ownership of user problems, provide information to users on the progress of the outstanding issues
* Redirect or escalate support requests to the appropriate member of staff or to third party support team
* Test and verify any changes and modification made on the system
* Assist with the interim and year end audits
* Create and Maintain User Manuals and Documentation
* Liaise and collaborate with internal local and offshore IT team to resolve issues
* Ability to work independently as well as in a team
Location: Hybrid – London/Remote
Candidates must be eligible to work in this country.
Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors.
Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills.
If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: www.catchgroup.com.