Job Title: Day Concierge
Location: Nine Elms, South West London
Hours: 42 hours per week (12-hour shifts, 7am7pm, Pitman rota)
Salary: £33,100 per annum
Thomas Webb Recruitment is a leading recruitment consultancy specialising in front-of-house staffing for Londons most prestigious residential developments.
This is an outstanding opportunity for a service-driven professional with a background in five-star hotels, private members clubs, or luxury residential settings to deliver an exceptional concierge experience for ultra-high-net-worth residents and their guests.
Key Responsibilities:
* Deliver a consistently warm, engaging, and professional welcome to all residents, visitors, and guests
* Take full ownership of resident needs and requests, providing highly personalised service at every opportunity
* Act as a central point of contact for all resident communications, handling enquiries via phone, email, app, and face-to-face
* Provide curated local recommendations and assist with bookings for restaurants, wellness services, transport, and entertainment
* Coordinate luxury lifestyle requests such as private catering, tickets, or bespoke services
* Conduct routine building patrols, reporting health, safety, or maintenance issues promptly
* Maintain accurate records across all areas of service including parcel management, visitor logs, and key access control
* Operate internal systems (e.g. SPIKE, BuildingLink, or equivalent) efficiently to manage resident bookings and service requests
* Ensure amenity spaces are consistently clean, well presented, and prepared for resident use
* Support with resident move-ins/outs and facilitate smooth transitions for new arrivals
* Maintain a pristine front-of-house presence at all times, including assistance with events and show rounds
* Proactively resolve service issues before escalation, contributing to a calm and professional environment
Candidate Requirements:
* Minimum 2 years CURRENT experience in a luxury concierge, front-of-house, or guest services role within a five-star hotel or super prime residential setting (This is a non-negotiable)
* Immaculate personal presentation and excellent command of spoken and written English
* Confident communicator with the ability to build trust and rapport with discerning residents
* Proactive, calm under pressure, and meticulous in attention to detail
* Discreet and professional at all times, with a strong understanding of privacy and confidentiality
* Capable of managing multiple priorities while maintaining a high standard of service
* Mandarin or other additional language skills are welcomed but not essential
* Eligible to work in the UK
Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding