Food & Beverage Assistant "I rate enthusiasm even above professional skill."- Sir Edward Appleton The Hotel At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel. Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you. The brightest and best Cambridge has to offer. The Person You are a leader within our industry and are truly passionate about making a difference in our guests’ experiences. You lead, motivate and support your team developing a great team morale and driving overall efficiency. You enjoy the contact with guests and are eager to bring your ideas to the table in order to improve guest satisfaction. You will have experience working in a hotel environment and leading a restaurant service as a team leader or supervisor. The Role As a Restaurant Supervisor, you will lead the team and service in our Folio restaurant. Reporting in to the Restaurant & Bar Manager, you will be directly responsible for ensuring guest satisfaction is at a high level. You will be trained in ordering key items and will be responsible for stock levels of any relevant items. You will be part of the leadership team within the Food & Beverage department and will be involved in any relevant decision on service and training. Key responsibilities Lead breakfact, lunch and/or dinner service on the floor within our Sage and Folio outlets Ensure high level of customer satisfaction and take action when required Resolve complaints or issues guests might have Supervise and train team members to ensure their performance is up to standards required Stock level management and ordering Welcome, greet, and look after guests from the moment they arrive in the restaurant until they leave Ensure high level of customer satisfaction Resolve complaints or issues guests might have Maintain friendly and professional service at all time Upsell and maximise sales and revenue Requirements UK citizen or valid work permit Experience as a team leader or supervisor in a busy restaurant Proficient numeracy and literacy skills Previous Food & Beverage hotel or Restaurant experience is desired Previous experience in a high volume/ fast paced environment. Fluent English and excellent communication skills. Cultured We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits. Devoted We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be. Person-centred We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences. Benefits of working at The Fellows House: Comprehensive salary package Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as 35$. 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme Staff meals and hot drinks on shift Career Development Extensive learning & development opportunities In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click ’apply’.