Contract: 12 month fixed term contract
Location: Hessle, Hull, HU13 0JG
* Life Assurance (as a member of the pension scheme)
* Toll concession when commuting to/from work from the South Bank
* Discount on East Riding & North Lincolnshire leisure and fitness facilities
* Cycle to Work Scheme
* Hours of work: Part time
Shift 4:
* 3 days per week – Wednesday to Friday. Plus 1 Saturday or Sunday every 4 weeks.
* Working hours between Monday – Friday are 9am to 5pm
* Working hours on Saturday or Sunday 9am to 1pm
We are looking for a dedicated individual to join the team who embodies our core values: Health and safety is paramount – we strive to create a safe environment for all. Unique, and More than a bridge – we are an icon of the region and a symbol of connectivity, and community. The best at what we do – continually improving to meet the needs of our users and stakeholders. Everyone matters – we are committed to fostering a supportive and inclusive workplace. Resourceful and innovative – if this is you and you are ready to contribute to our success, we would love to hear from you.
Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers ensuring that the administrative, financial and office function relating to the organisation’s tolling system runs smoothly.
We are looking for a dynamic and motivated individual with relevant experience to join our team as a Customer Services Advisor. We are looking for an individual who has experience working in a fast-paced Customer Service office environment with essential experience in telephone handling, IT skills and system knowledge.
Responsibilities in this role will include:
* Provide excellent customer services in relation to customer enquiries
* Plan, organise and manage your own workload to ensure your contribution to the delivery of excellent customer services and accounts management is achieved
* Process payments for new and established tag accounts via telephone, email and post
* Review violation enforcement evidence and determine the appropriate course of action to maximise toll income and recover all costs associated with toll violation recovery
* Issue violation notices as necessary and identify any evidence of possible systematic abuse
* Investigate and respond to customer complaints and enquiries, including making outcome decisions and recommendations within established guidelines
* Use initiative to identify and resolve issues, queries, errors and discrepancies
To apply for this opportunity, please send your CV and covering letter to peopleteam@humberbridge.co.uk by 12pm on Monday 13th October 2025.
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