Customer Service Advisor – Tradebase
Role and Responsibilities
Calls
* Answer incoming calls from customers
* Take customer orders
* Take customer quotations
* Take overflow calls (inter department co-operation)
Ticket(s)
* Raise tickets off the back of incoming Customer Service calls, follow these through to completion. This involves speaking with customers as well as suppliers to source replacement products and parts.
* Address raised tickets through to comprehensive resolution using the "5 whys" method
* Meet Operations Director & Supervisor on a weekly basis to discuss operational issues and resolutions
* Create internal tickets to drive change and improve performance
Customers
* Amend customer orders (support and advise where applicable)
* Manage customers expectations by advising lead times and updates on back-order products
* Pass on all order amendment details to warehouse operations team
* Assist customers with alternative stock availability / solutions
* Deal with customer issues in a timely manner
Other
* General office / admin duties
* Speak with suppliers ref alternative products
* Chasing purchase orders
* Assist with identifying process improvements for order processing, complaint resolution and error reductions.
* Help raise initiatives and ideas to ensure we provide a world class customer experience.
Are YOU ready for an exciting challenge that puts the customer at the heart or what you do?
Can you see yourself handling a variety of daily enquires, problem solving and delivering exceptional customer satisfaction in a small family team environment?
Then this could be for you
Wait Stop
Before you read this summary below, please note that we're much more concerned that you are a good team culture fit and have a good attitude, than worrying so much about your experience.
At Tradebase, we all want to look forward to every Monday morning, and ensuring that you fit in the culture here is going to be very important to making sure you enjoy it too
Is this for you?
This role is ideal for a flexible, motivated out-going individual who enjoys overcoming problems and building trust with our customers be they, Plumber, Bathroom Installer to Managing Director and Property Developer.
This is a full time permanent position, which involves handling inbound enquiries via phone, email and our WhatsApp group to provide price and stock availability, delivery and returns, faulty products and warranty claims, supplier engagement to chase purchase orders and be the customer advocate within our business.
If you're up for this challenge – read on
Do you believe in this type of company?
We're a compact, young and enthusiastic team, and we're a family-based company, trading for just over five years. Our company slogan is - "We will not be beaten on Quality, Price & Service" We are dedicated to providing quality bathrooms to the Trade and are committed to supporting our customers business by protecting their margins for them.
At Tradebase we believe in doing the best for the customer, whatever the cost, and our service levels are good, but we want to keep improving.
We're ready if you are
This full-time permanent role is available immediately, with full training given to the successful candidate.
So what are we like here? Dynamic and driven We're fun, we're innovative, and we're loyal and hard-working to promote the Tradebase brand and culture.
Please apply if you're hard working, enthusiastic about working in a close knit team environment, and are experienced or willing to learn fast. Its essential to be proactive, good at computer work, love to be on the phone, and keen to work constantly for the benefit of the team.
This role will be a very rewarding and enjoyable for you if you are a good culture fit for Tradebase. There is a great atmosphere here, and we all enjoy coming to work and putting everything in to make it a success.
When you apply, please send a covering letter to show that you have spent time to review this summary and explain how your attitude and skillset are seriously going to help Tradebase forward.
We look forward to hearing from you
Job Types: Full-time, Permanent
Pay: £30,000.00-£38,000.00 per year
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Andover: reliably commute or plan to relocate before starting work (required)
Work Location: In person