We are seeking an experienced and highly organised Office Manager to lead and support a busy administrative team for a well-established and reputable manufacturer and supplier of uPVC and aluminium windows and doors who proudly serving both trade and commercial clients across the region. This position is a permanent, full time position based at the head office in Colchester,
As the Office Manager, you will play a pivotal role in ensuring the smooth and efficient running of all administrative processes related to customer orders. This senior-level position requires a hands-on, proactive individual with strong leadership qualities, a commitment to excellent customer service, and a high level of commercial awareness.
You’ll work closely with both customers and internal departments, ensuring high standards are upheld at every stage of the customer journey.
Key Responsibilities
1. Oversee daily office operations, ensuring timely and accurate processing of customer orders
2. Lead and support the admin team, promoting a collaborative and productive working environment
3. Act as a key point of contact for trade and commercial clients, resolving queries with professionalism and efficiency
4. Ensure systems and processes are running smoothly and make recommendations for improvements
5. Maintain high standards of customer service across all touchpoints
6. Coordinate with production, logistics, and sales teams to ensure order fulfilment
7. Uphold confidentiality, professionalism, and discretion in all aspects of the role
8. We’re looking for someone who is a natural leader and team player, with a strong administrative background and experience within the fenestration industry
Essential Skills & Experience:
9. Proven experience in office management, ideally in a manufacturing or trade environment
10. Background in the windows and doors (fenestration) industry
11. Excellent interpersonal and communication skills
12. Strong organisational skills and attention to detail
13. IT proficient – confident using Microsoft Office and order processing systems
14. Experience with Logikal and/or First Degree Systems is highly desirable