Brook Street Recruitment is working with our client in Armagh who is a fast-paced, customer-focused Customs Clearance Agent They specialise in delivering efficient and compliant customs solutions, ensuring our client's needs are met quickly and professionally. Role Summary As a Customs Clearance Agent, you will be responsible for processing import and export documentation, ensuring compliance with customs regulations, and delivering excellent customer service in a high-pressure environment. Key Responsibilities * Process import/export documentation in line with customs regulations. * Calculate duties and VAT for CDS and AIS imports. * Verify invoices, commodity codes, and EORI numbers for accuracy. * Request and file direct representation authorisations. * Communicate with customers via email and phone. * Handle red, orange, or yellow routings and notify customers of delays. * Complete supplementary declarations (office hours and on call). * Stay current with customs regulations and participate in training. * Manage shipping requests and provide booking confirmations. Criteria * Experience in customs clearance or a similar logistics role. * Strong understanding of customs regulations and procedures. * High attention to detail and accuracy. * Excellent communication and customer service skills. * Ability to work under pressure and meet tight deadlines. * Proficiency in Microsoft Office, Excel and customs systems. Benefits * Competitive salary with bonuses * Training and development opportunities * Supportive team environment * Career progression potential * Hybrid working - after probation Working hours are 9am to 5.30pm and one weekend in four on call. This is paid overtime with the Monday off following the weekend, Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.