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Job Description
We are looking for a dedicated System Improvement Specialist to join our new Legal Operations team. This role is pivotal in enhancing the functionality and user engagement of our firm-wide matter management system. As a System Improvement Specialist, you will be instrumental in implementing changes, supporting user acceptance testing (UAT), and acting as a system champion to assist training teams, the product owner, and other stakeholders.
Job Description
We are looking for a dedicated System Improvement Specialist to join our new Legal Operations team. This role is pivotal in enhancing the functionality and user engagement of our firm-wide matter management system. As a System Improvement Specialist, you will be instrumental in implementing changes, supporting user acceptance testing (UAT), and acting as a system champion to assist training teams, the product owner, and other stakeholders.
Key Responsibilities:
* Actively participate in the data improvement group to identify and discuss potential system enhancements and corrections.
* Maintain up-to-date contact details for key entities such as Courts, Mediators, and Experts.
* Implement changes based on exception reports or recommendations from the data improvement group to enhance system performance and user experience.
* Assist in the UAT process to ensure that new features function as intended before full deployment.
* Provide expert knowledge and assistance in system functionalities to support training teams.
* Serve as a point of contact for system-related queries and training needs.
* Regularly report to the product owner on areas of low engagement, offering insights and recommendations to boost user interaction and satisfaction.
* Assist with the preparation of process documentation and training materials.
* Handle reporting and escalations involving restricted matters, utilising enhanced security access to manage sensitive information responsibly.
* Maintain and amend access permissions for restricted matters, ensuring compliance with security protocols and privacy guidelines.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Law Practice
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