Annual wage £13,312.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Friday, 9am—5pm Total hours per week: 40 Expected duration 15 Months Possible start date 20 May 2024 Date posted 01 Mar 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000235021 Positions 1 available What you will do in your working day A key role designed to provide excellent customer service and account management to your designated customers. This role involves coordinating and providing accurate SLA information, upselling and cross selling our products and services to customers and also building up the relationship with key personnel within your areas of responsibility. Daily & weekly communications with customer. Prioritising works/jobs to meet the needs of the customer. Coordinating works and engineers to site. Produce monthly SLA reports for management and customer. Update and maintain account assets register. Establish and grow communications with all departments within the business. Forward thinking to increase opportunities of new works. Conform to the business code of conduct and dress code. Attend & participate in monthly team meetings. Comply with ServiceSport’s Quality Assurance Procedures & ensure all work undertaken complies with QMS requirements. Service & Repair Targets Hitting service targets set by the company for the Operations Team, this includes service renewals to ensure they are approved within at least a month before they expire. Also bring in new service contracts. Spotting the opportunity to upsell customers from ad hoc service contracts to all-inclusive service contracts and ensure this is passed & communicated to the Commercial Manager and customer. Keeping business plans up to date on service & repair targets and equipment and monitor your progress with the updates from accounts for the monthly, quarterly and annual targets. Cross selling and upselling between service and equipment customers. Ensuring customer and internal target information is accurate and set out to the correct standard. All we require is a can do attitude, a willingness to learn, excellent time keeping, attention to detail, good communication and team work skills and the ability to follow guidelines and instructions accurately. The training you will be getting Customer Service Practitioner – Level 2 plus Functional Skills in English and maths if required. This Apprenticeship is completed within the workplace. You will be assessed through written work, verbal discussion and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge. What to expect at the end of your apprenticeship Full time employment for successful apprentices. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working Qualifications GCSE or equivalent Any (Grade A-D/ 9-3) Essential GCSE or equivalent Any (Grade A-D/ 9-3) Essential GCSE or equivalent English (Grade A-D/ 9-3) Essential GCSE or equivalent Maths (Grade A-D/ 9-3) Essential Things to consider In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open. Until we receive the above, we are unable to progress your application so please monitor your emails. For more information on the NMW, please visit: https://www.gov.uk/national-minimum-wage-rates