Overview
Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing
* Role modelling and coaching for high standards and efficiency across the whole food hall.
* Managing compliance to processes while bringing the passion and flare for great shop keeping and customer service.
* Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
* At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great Food Manager
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinaries, performance issues or other similar employee relations issues.
* Leads operations and comfortable doing this alone in the absence of more senior management.
* A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
* Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
* Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
* Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
* Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Retail
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Locations (examples)
* Oxford, England, United Kingdom
* Henley-On-Thames, England, United Kingdom
* Reading, England, United Kingdom
* Crowthorne, England, United Kingdom
Related roles and posting notes
* Food and Beverage Assistant Manager - Holiday Inn Aylesbury
* Brand Manager, Bakery Industry (Flexible Location)
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