Overview
Money Advice Caseworker role at CITIZENS ADVICE - HART (Independent charity). Part-time, on-site in Fleet, United Kingdom.
Company Description
Citizens Advice Hart is an independent charity (Registered Charity No. 1113777) and a member of the National Association of Citizens Advice Bureaux. They provide free, impartial, confidential advice to help people overcome their problems. The organisation champions equality, challenges discrimination and harassment, and campaigns on big issues to ensure everyone's voice is heard.
Role Description
This is a part-time Money Advice Caseworker role based on-site in Fleet. The Money Advice Caseworker will be responsible for providing in-depth money and debt advice to individuals facing money-related issues, primarily in person and via telephone.
Required skills
* You will need to demonstrate that you can engage skillfully with vulnerable and distressed clients.
* You will have experience in giving debt advice and ideally will have been trained in this role, although we welcome new trainees, as full training can be provided.
* Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients using a non-judgmental approach.
* You must have numeracy skills sufficient to compile accurate financial statements and to calculate benefits.
Responsibilities
* Provide in-depth money and debt advice to individuals, primarily in person and via telephone.
* Engage with vulnerable clients in a respectful and non-judgmental manner.
Qualifications and Experience
* Experience in debt advice is preferred; training can be provided for new trainees.
* Strong numeracy skills for financial statements and benefits calculation.
* Clear written and verbal communication skills.
Additional Information
* Location: Fleet, England, United Kingdom
* Employment type: Part-time
* Seniority level: Entry level
* Job function: Other
* Industries: Non-profit Organizations
More details and application on our website. Join our lovely team!
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