Overview
Credit Control Team Leader – Location: Chester (Office-Based, 5 days/week)
Salary: Up to £32,000 + Great Benefits
We're working with a well-established business in Chester to recruit a Credit Control Team Leader to join their busy Finance team. This is an exciting opportunity for someone with credit control experience who is ready to take the next step into a leadership role, managing a small team and making a real impact on business performance.
The Role
As Credit Control Team Leader, you'll support the Credit Control Manager by overseeing cash collection, minimising overdue debt, and ensuring processes are followed across the team. You'll provide coaching, development, and guidance to team members, while promoting a positive and professional team environment. This is a hands-on role with real responsibility for maintaining strong relationships with internal teams and customers.
Key Responsibilities
* Leading a team of Credit Controllers, monitoring performance and providing support where needed.
* Conducting regular 1-2-1s and coaching sessions to develop team skills.
* Monitoring KPIs to ensure targets are met, including cash allocation, dispute resolution, and unpaid balances.
* Assisting with credit checks, approvals, and account monitoring.
* Supporting the Credit Control Manager with process improvements and departmental projects.
* Covering team responsibilities as needed to ensure smooth operations.
* Building strong, professional relationships with customers and internal colleagues.
About You
* Minimum 3 years' credit control experience, ideally in a similar environment.
* Minimum 3 years' experience supervising or leading a team.
* Strong Excel skills (intermediate/advanced).
* CICM qualification is desirable.
* Excellent organisational, communication, and negotiation skills.
* Highly motivated, adaptable, and able to maintain a positive team atmosphere.
* Comfortable working in an office-based environment 5 days per week.
Why Apply?
* Salary up to £32,000 per year
* Excellent benefits package
* Office-based role in Chester with a supportive and friendly team
* Opportunity to develop your leadership skills and shape a team in a growing business
If you're ready to take the next step in your career and lead a motivated Credit Control team, we'd love to hear from you. Apply today
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