Job Overview
The English Provender Company is seeking a Service Desk Analyst to deliver high-quality support, manage service requests, and act as the escalation point. The successful candidate will be the sole IT service representative at the site, coordinating with central IT teams, contributing to service improvement initiatives, and supporting project delivery.
Location: Newbury – with occasional travel to other Group sites as required
Key Responsibilities
* Deliver 1st and 2nd line support directly to users and manage service tickets via the Helpdesk system.
* Troubleshoot and resolve technical issues across hardware, software, and network services.
* Maintain and update the IT asset register, ensuring compliance with Cyber Essentials and cyber insurance requirements.
* Coordinate onboarding, hardware provisioning, and access management for new starters.
* Provide informal training and guidance to staff on IT systems and security awareness.
* Collaborate with other IT teams to support project delivery, including testing, deployment, and documentation.
* Participate in an on-call rota for out-of-hours support.
General Requirements
* Strong multitasking, problem-solving, and communication skills.
* Ability to work independently and as part of a wider IT team.
* Familiarity with Windows 10/11, Office 365, Active Directory, and Windows Server environments.
* Willingness to travel and stay overnight when required.
* Commitment to health & safety and company policies.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industry: Food and Beverage Manufacturing
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