Poole Mitsubishi, part of the Horizon Magna Motor Group, is currently recruiting for an experienced Senior Service Advisor to join our team.
About Us
The Horizon Magna Group is a privately owned motor retail business established in Poole in 1971. We proudly represent Honda, Mazda, Nissan, and Mitsubishi across 12 dealerships located in Dorset, Hampshire, Somerset, and Wiltshire.
The Role
We're looking for a hands-on, customer-focused Senior Service Advisor who can inspire and motivate a team to deliver outstanding customer service and contribute to the success of our Aftersales department.
Key Responsibilities
Maximise volume and gross profit in line with established budgets
Ensure the Aftersales team follows agreed processes to maximise profit opportunities
Oversee warranty claims to ensure accuracy and compliance with company policy
Support and implement local marketing activities
Deliver excellent customer experiences across all Aftersales interactions
Promote and adhere to company Health & Safety and Warranty policies
Provide direction and coaching to team members to help achieve departmental targets
Support the day-to-day operations of the Aftersales department
Key Candidate Requirements
Proven experience in a similar Senior Service Advisor or Aftersales role
Ability to perform effectively under pressure in a fast-paced environment
Strong administrative and organisational skills
High attention to detail and ability to manage multiple tasks
Excellent customer handling and communication skills
Smart, professional appearance with a proactive attitude
Basic understanding of cash accounting
A strong team player with leadership potential
Full UK Driving Licence - You will be subject to checks
Salary & Benefits
Competitive basic salary (commensurate with experience)
Uncapped personal commission and departmental bonus
30 days annual leave (including bank holidays)
Company pension scheme
Discounted servicing, MOTs, and repairs
Preferential purchase plans on new and used vehicles
Working Hours
Monday to Friday: 08:00 - 17:30 (1-hour lunch break)
Saturday mornings (on a rota): 08:30 - 12:30 (approx. 1 in 3)
Join a well-established, trusted dealership with a reputation for excellence and customer loyalty. If you're ready to take the next step in your automotive career, we'd love to hear from you.
_ Poole Mitsubishi - part of the Horizon Magna Motor Group _
Job Types: Full-time, Permanent
Benefits:
Company pension
Employee discount
Ability to commute/relocate:
Poole BH12 3LT: reliably commute or plan to relocate before starting work (preferred)
Experience:
Motor Trade: 2 years (preferred)
Licence/Certification:
Driving Licence (preferred)
Work Location: In person