Cyber Security SOC Support Analyst Location: London Hybrid (working from home 3 days per week) Salary: £30-35K plus excellent benefits package Company Overview Our client is an award-winning Managed Service Provider (MSP) offering bespoke IT solutions and specialist Cyber Security services to businesses across London. This is an exciting opportunity to further your career in Cyber Security, joining a thriving and supportive team within a leading MSP. Key Requirements Essential Experience: Minimum 1 year proven experience in a Tier 1 Cyber Security SOC Support Analyst role Prior experience in a Managed Service Provider (MSP) environment preferred Working knowledge of Microsoft Defender XDR and Microsoft Sentinel (SIEM) Hands-on experience with the Microsoft Defender suite, including Endpoint Detection and Response Solid understanding of Microsoft 365 Cloud Technologies, particularly from a threat landscape perspective Certifications: SC-200 Microsoft Certified: Security Operations Analyst Associate SC-900 Microsoft Certified: Security, Compliance and Identity Fundamentals Personal Attributes: Highly motivated, with a can-do attitude Exceptional attention to detail and communication skills Client-focused with a professional telephone manner Able to work under pressure and adapt to a flexible schedule Role & Responsibilities As a Tier 1 SOC Support Analyst, you will provide the first line of defence for cyber incidents, identifying threats, escalating critical alerts, and maintaining excellent client communication throughout the lifecycle of each case. Your key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats, identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by the company