Overview
Klarent Hospitality are recruiting for an Assistant Accommodation Manager. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, and we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Rewards and Benefits
* £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Free car parking – “Hotel specific”
* Stays in our hotels at discounted prices or free stays in our hotels as one of our rewards & recognition incentives
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
The Role
* As Assistant Accommodation Manager you are responsible for overseeing your department to deliver excellence in guest care and team member experience
* In the absence of the Accommodation Manager, you will take on all management responsibilities
* You will be the face of the department, communicating with the Front Desk
* Inspecting guestrooms on a daily basis to ensure excellent standards
* Check furnishing and equipment are clean and in good repair, paying attention to details
* Assign special daily, weekly, and monthly duties to room attendants
* Checking the computer system (ONQ) throughout the day for an update of room status
* Support and liaise with the team delegations of duties, rooms, rotas
* To be fully conversant with all Housekeeping departmental Procedures
* Report and log any rooms which do not require service
* Report and log any maintenance defects found in the rooms and assigned areas
* Work in line with any other Housekeeping Supervisors
* Handle, follow up and communicate any comments or complaints
Candidate Profile
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hardworking
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences all the time
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