Were recruiting on behalf of our clientfor an experienced QualityCustomer Service Executive to join a dynamic and fast-paced team.
?? Salary: Up to £30,000 DOE
?? Hybrid Working
? Flexible Hours
About the Role
This is a fantastic opportunity for someone who thrives in a customer-focused, quality-driven environment and enjoys working cross-functionally.
Key Responsibilities:
? Handling customer queries via telephone and email
? Logging, investigating and closing out complaints
? Maintaining and updating the complaints database
? Carrying out complaint trend analysis and reporting
? Coordinating insurance and supplier credit claims
? Supporting product recalls and withdrawals
? Completing supplier questionnaires and customer documentation
? Ensuring supplier certifications are up to date
? Driving continuous improvement initiatives within the quality team
? Supporting wider cross-functional requests as needed
About You:
? Background in customer service, quality, complaints or technical support
? Strong attention to detail and problem-solving skills
? Confident communicator with excellent organisational skills
? Proactive mindset with a passion for continuous improvement
If you're looking for your next opportunity within a supportive and growing business, with a keen interest ...