Role: Online Commercial & Ecommerce Executive Location: Cannock Working Hours: 7:30am 4:30pm Monday Friday Benefits: Competitive Salary, Bonus Scheme, Pension Scheme, Free Lunches and additional holiday. As the Online Commercial & Ecommerce Executive, youll work closely with the E-commerce Key Account Manager to maximise revenue, reduce margin leakage, improve customer responsiveness, and ensure a seamless online customer experience. This is a high-energy, hands-on commercial role where performance is measured through sales activity, margin improvement, operational efficiency, and customer outcomes. Key Responsibilities Identify and act on opportunities to increase GP%, reduce margin leakage, and optimise pricing and order quantities Manage and support outgoing e-commerce orders, ensuring fast turnaround and an excellent customer experience Support the E-commerce Key Account Manager with enquiries, quoting, and customer communication to enable focus on higher-value accounts Analyse e-commerce sales and order data to identify growth, profitability, and cross-sell opportunities Support optimisation of the end-to-end e-commerce customer journey, from enquiry through to post-purchase Maintain e-commerce platforms, ensuring accurate product listings, pricing, and inventory visibility Work cross-functionally with marketing, purchasing, and customer service teams to improve performance and retention Provide day-to-day commercial and operational support across account activity and customer management What Were Looking For Experience in e-commerce, inside sales, commercial operations, or account support Strong commercial acumen with a focus on margin, pricing, and profitability Confident communicator with a proactive, commercially driven mindset Strong analytical skills with the ability to interpret sales and order data High attention to detail and strong operational discipline Comfortable working cross-functionally in a fast-paced environment Adaptable, resilient, and able to support change and system/process improvements