Claims Administrator
Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.
Lockerbie House, Alexandra Industrial Estate, Locarno Road, Tipton, DY4 9SJ
Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. The Claims Administrator will be responsible for administering and overseeing all insurance claims from initiation through to resolution. Act as the key point of contact in dealing with claims on behalf of Doocey Group
* Dealing with all claims from 1st notification of loss to completion, including logging and filing of all relevant information and raising claim payments with agreed SLA’s
* Follow up on information and regularly liaise with brokers, insurers, loss adjusters, clients, and internal managers
* Attend weekly department meetings to discuss the status of ongoing claims
* Analyse and present claims data to identify and understand any trends
* Liaise with internal stakeholders (Contract Managers, Complaints Team, Plant and Transport Teams) to agree liability and settlement amount
* Liaise with external stakeholders (Utility Asset Owners, Insurance Companies, Insurance Brokers, Loss Adjusters) to agree liability and settlement amount
* Personal Qualities
* Strong communication skills and excellent telephone manner
* Ability to analyse data and spot trends
Qualifications & Training
* A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, Outlook and Excel.
Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.