Location: Leeds Location: Home-based with travel across your region Salary and benefits: £70,000-£75,000 basic salary plus car allowance, private health insurance, up to 20% bonus Are you a strategic leader with a passion for delivering high-quality care services? Do you thrive in a fast-paced, multi-site environment where your leadership can drive real impact? About the Role As Head of Operations, you will oversee the delivery of safe, high-quality, profitable care services across your region. Reporting to the Divisional Director, you’ll lead Area Managers to deliver customer experience and growth, commercial business performance and effectively manage key operational risks & compliance requirements. This is a key leadership role with the opportunity to shape the future of care delivery. Key Responsibilities Develop and lead a high performing Area Management team to deliver consistent, high-quality care services. Lead the seamless delivery of day-to-day operations and performance across the region. Drive quality performance across the region ensuring plans are in place to mitigate risk and achieve strong regulatory inspection ratings. Drive customer satisfaction and retention through data-led insights and service improvements. Develop and implement regional business plans aligned with divisional goals. Use data and insight to manage financial performance and identify opportunities for profitable growth. Ensure strong people practices and plans are in place to build a skilled and well-resourced team. Work collaboratively with a variety of internal stakeholders and represent the organisation with external stakeholders including regulatory bodies. Be a point of escalation for risks across the region including customer complaints, complex ER cases, out-of-hours service and quality/safety incidents. What We’re Looking For Essential: Proven experience leading managers in a multi-site business. Strong background in the care sector or a related field. In-depth knowledge of care regulations and a track record of achieving high inspection ratings. Quality first mindset, track record of delivering and maintaining best in class quality. Experienced people leader able to coach and develop a high performing team including proven experience in recruitment, performance management and employee relations. Excellent communication (both written and verbal), and stakeholder engagement skills. Commercial acumen with experience managing financial performance. Ability to manage change effectively demonstrating resilience and the ability to adapt and continuously learn. Full UK driving licence and willingness to travel with overnight stays. IT literate, especially in Excel. Desirable: Experience in both private-pay and publicly funded care delivery. Familiarity with care rostering systems (e.g., Access Care Planner, People Planner). Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Key Metrics You'll Influence Customer satisfaction Quality and compliance Employee engagement and retention Regional profitability Why Join Us? This is a unique opportunity to lead a high-performing region within a values-driven organisation. You’ll have the autonomy to make impactful decisions, the support of a collaborative leadership team, and the chance to shape the future of care for thousands of people. Apply Now to take the next step in your leadership journey and make a meaningful difference in care delivery. Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.