Helpdesk Operator
Contract: Healthcare
Location: Worcester, WR5 1DD
Hours of work: 15
Working Pattern: Saturday and Sunday 1400 to 2200
Contract Type: Permanent
Hourly Rate: £12.71
Looking for a fulfilling role in a vital service? We're searching for a full-time Helpdesk Operator to join the team at Worcestershire Royal Hospital. You'll play a crucial role in call handling ensuring that the soft service departments run efficiently. Handling approximately 200 calls a day, as you take requests for catering, security, housekeeping and portering services and distribute to the appropriate teams.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.
The Role
1. Answering internal calls within agreed KPI and SLA agreements
2. Providing efficient, courteous, and helpful support to callers
3. Operating internal bleep system
4. You will be required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year
About You
5. Important to have good communication and clerical skills
6. Be reliable and able to work well as part of a team,
7. Able to cope well under pressure
8. Previous experience would be preferred but not essential, full training will be given
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.