Salary: £33,351 - 39,002 per year Requirements: Previous experience as an IT Trainer and/or providing support for teaching, instruction, and training activities. Proficient experience in using Adobe Creative Cloud and Microsoft Office applications. Good communication skills with the ability to enthuse, persuade, and influence. Experience of the tools and support services available within the training arena. Knowledge of the selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available. Experience of the methods and techniques for delivering effective presentations, making effective use of your own time, and creating and delivering effective learning and development content. Responsibilities: Use a range of techniques, resources, and media to train staff and students in the use of University Systems. Support and train staff and students on our student systems, including the student records system (SITS), Timetabling, Placements, and Apprenticeships. Develop a detailed understanding of our student system processes to inform the effective delivery of the training programme. Oversee and deliver the IT Training Strategy and the IT Academy with a focus on eLearning and digital literacy. Develop and deliver learning materials and content to enhance the business and technical skills of staff and students required by the University. Technologies: Cloud Support DevOps More: We are Hays Technology, partnering with a Higher Education establishment in Birmingham to recruit an IT Training and Development Officer on a permanent basis. We offer a competitive salary ranging from £35,331 to £39,002, along with 32 days of annual leave (plus 8 bank holidays), a hybrid working policy, a generous pension scheme, and other benefits. Join our IT Training Team, where we focus on developing the skills necessary for our staff and students in an evolving digital landscape. last updated 9 week of 2026