We are looking for End User Computing (EUC) Engineer, Candidate Should have Hands on experience in technologies like Teams, Active Directory, Azure/Intune. Profiling / building laptops windows 10/11.
Location: London (5 days onsite)
Job Type: Permanent/Office based
Key responsibilities:
• Provide deskside and remote support for EUC devices, software, and applications.
• Respond to Incidents and Service Requests, providing break/fix support and guidance.
• Support technologies including Teams, Active Directory, Azure/Intune and Windows 10/11.
• Build, profile, and configure laptops (Windows 10/11) and other end-user devices.
• Use ServiceNow for incident logging, tracking and resolution.
• Provide hardware support across laptops, desktops, mobile devices, scanners and printers.
• Support Mobile Device Management activities and remote operations.
• Perform laptop imaging, profiling and EUC equipment provisioning.
• Deliver VIP support as required.
• Maintain high standards of communication and customer service across all interactions.
Essential skills/knowledge/experience:
• Strong hands-on experience supporting End User Services.
• Strong customer-centric mindset and experience in Service Desk or EUC support functions.
• Hands-on experience with Teams, Active Directory, Azure and Intune.
• Experience building and profiling Windows 10/11 laptops.
• Strong verbal and written communication skills.
• Ability to provide both phone-based and deskside technical support.
• Experience with ServiceNow or similar ITSM tools.
• Experience supporting EUC hardware and peripherals (laptops, desktops, mobiles, printers,
scanners).
• Experience with Mobile Device Management platforms.
• Experience providing VIP support.
Desirable skills/knowledge/experience:
• Troubleshooting experience across desktops and laptops.
• Experience working in Azure/Intune admin portals.
• Experience supporting mobile and tablet devices.
• Experience setting up desks, workstations or performing office moves.
• Certifications or experience related to AI.