Claims Handler – Prompt Resolution Team
Leeds (Hybrid – 4 days office / 1 day home)
Full-time | 1 year Fixed Term Contract
Great salary + bonus at the end of the contract + excellent benefits
Why this role?
* Join a high-performing, supportive team in Leeds with a strong culture of collaboration and development
* Opportunities have become available due to internal promotion and growth, not attrition
* Gain exposure across Employer’s Liability, Public Liability and Property claims
* Benefit from structured training, funded CII qualifications and clear career pathways
What you’ll be doing:
* Managing a mixed caseload of low-value injury (EL/PL) and property damage claims
* Investigating claims, reviewing policy coverage and making fair, informed decisions
* Working closely with policyholders, brokers and loss adjusters
* Building strong relationships and delivering excellent customer outcomes
* Prioritising workloads and progressing claims efficiently in a fast-paced environment
* Contributing to continuous improvement and team projects
* You’ll manage a varied portfolio, combining high-volume, low-touch liability claims with more hands-on property cases
What we’re looking for:
We’re open-minded on background, what matters most is your potential.
Background options:
* Insurance claims, underwriting, broking or operations
* Property or liability claims
* Customer-focused roles within insurance
* A legal or academic background (e.g. law graduate)
You’ll bring:
* Strong communication and relationship-building skills
* A proactive, problem-solving mindset
* Organisation and attention to detail
* Confidence speaking with customers
* A genuine desire to learn and build a long-term career
What’s in it for you:
* Competitive salary & bonus at the end of the FTC
* Hybrid working (4 days in Leeds, 1 from home)
* 25 days holiday + bank holidays (option to buy/sell)
* Private medical, dental & strong pension scheme
* Fully funded professional qualifications (CII)
* Clear progression routes into senior, specialist or leadership roles
* A genuinely supportive, people-first culture
A team where you’ll thrive:
* Approx. 7-person team with strong peer support
* Office-based, collaborative and social environment
* Regular team interaction, coaching and development
* Real exposure to experienced colleagues and leadership
About Markel
Markel is a Fortune 500 global specialist insurer, with over 60 offices worldwide.
We’re proud of our values:
* We’re all about people
* We win together
* We strive for better
* We enjoy the everyday
* We think further
They guide everything we do — from how we support customers to how we develop our people.
We are also happy to consider candidates who are looking for flexible working patterns.
Contact & Accommodations
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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