Purpose of the Role
The Account Manager acts as a central liaison between clients, suppliers, and internal teams, ensuring the on-time, high-quality delivery of print and direct mail services. The role is equal parts project management, client relationship management, and print production expertise .
Key Responsibilities
Client & Relationship Management
* Own and grow relationships with client stakeholders at all levels.
* Deliver exceptional service that exceeds SLA/KPI expectations.
* Host and prepare for quarterly client meetings, status updates, and audits.
Project Management
* Take and refine briefs from clients, defining specs, deadlines, and budgets.
* Provide technical advice on print and direct mail processes.
* Monitor projects from start to finish – cost negotiation, supplier coordination, delivery assurance.
* Identify potential risks/issues and resolve or escalate effectively.
Reporting & Administration
* Manage financial tracking: forecasts, budget input, month-end invoicing.
* Maintain accurate records via internal platforms.
* Generate weekly stock reports and make proactive stock management recommendations.
Internal Collaboration
* Collaborate with senior leaders to identify growth or cross-sell opportunities.
* Work with internal production and service teams to align broader service offerings with client needs.
Essential Skills & Experience
* Strong print & direct mail knowledge : techniques, processes, and commercial implications (especially VAT).
* Project/account management in a fast-paced, SLA-driven environment .
* Proven experience managing multiple, complex projects simultaneously.
* Strong interpersonal and communication skills – client-facing confidence is key.
* Analytical and detail-oriented; able to troubleshoot production issues and suggest improvements.
* Technically proficient with Microsoft Office and business systems.
* Ideally has experience in financial services or a heavily regulated industry.
Soft Skills
* Calm and professional under pressure.
* Strong sense of ownership and accountability.
* Proactive, solutions-oriented mindset.
* Strong organisational and time management skills.
Ideal Candidate Profile
This role would suit someone with:
* A print production background, especially in direct mail or marketing print .
* Confidence working with senior client contacts and internal teams.
* A blend of technical print knowledge and commercial awareness .
* Experience in a contracted client environment where service and delivery are measured and reported on.
This role will require someone to be on-site once a month with the client in Bristol.