About the role
We're seeking a proactive and people focused Assistant Resident Services Manager to support the delivery of exceptional resident experiences at a high quality build to rent development in Bristol.
As part of our Resident Services team, you will work alongside the Senior Resident Services Manager to ensure the smooth operation of all resident services. You'll be a key player in creating a welcoming, engaging and community driven environment, where residents feel right at home.
Key Responsibilities
1. Front of House Services: Deliver exceptional service through reception, meet-and-greet, parcel handling, lettings viewings, and inspections.
2. Resident Onboarding & Departures: Ensure seamless move-in and move-out processes, coordinating all logistics and ensuring timelines are met.
3. Resident Engagement: Respond to resident queries and manage escalated complaints professionally and empathetically.
4. Team Coordination: Oversee the RSA rota, support team motivation and encourage involvement in resident events.
5. Community Events: Be an ambassador for the site's events programme, supporting the deliver...