Client Services Director
Salary: £50,000k - £55,000k
Full time permanent
Location: Sheffield
Multi-Channel – Global Brands
Immediate hire
Our client is a market leading organisation and this is an excellent opportunity to join in a Client Services Director appointment. This is a new role to the business and you will be able to add real value to internal processes & customer service managing a large team in a fast-paced shared services department.
Key Areas: -
• Team / People management
• Customer service team management – fast-paced – muti channel
• Efficiency improvements - continuous business improvement managing risk
• Account Management – Global Brands
• Customer partnerships – relationships
• Maximising commercial opportunities and contract growth
• P&L, costings analysis – performance of client accounts
Responsibilities
* Team management + HR, coaching & development - mixed roles & levels
* Strong personal customer service administration skills with multi-clients
* Operational delivery, strictly adhering to deadlines / KPI’s & service agreements by communicating expectations to team members, setting goals, motivating team members
* Offering team support / advice and coaching
* Ensure that appropriate controls and monitoring are in place to assess compliance. In particular, manage an internal regulatory compliance ...