Location: Blended between office and home (England and Wales). Time in office negotiable
As an Executive Assistant, you will play a crucial role in supporting our Executive Team and Director Group.
You’ll gain exposure into charity operations and how we operate across England and Wales to make a difference to communities and people in need of advice.
You will need to develop and maintain a strong working relationship with our Executive Directors, building trust and confidence to allow working with a high degree of autonomy. There will be a need to be organised, adaptable, and proactive as well as have a passion for the charity sector and helping communities.
The ideal candidate should possess demonstrable experience working in a collaborative environment, with an innovative and growth mindset.
This role would suit a candidate who is interested in supporting our senior leaders working to develop Citizens Advice’s strategy in a time of change for the organisation and the sector. The role can be carried out remotely within England and Wales, but there will be periodic in person meetings in the London office, with an expectation that the role-holder will attend these.
Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.
* Proven track record of providing personal support at a senior level and the ability to deal with sensitive issues and competing demands with judgement, tact and diplomacy.
* Strong written and verbal communication skills, including the ability to communicate messages clearly to a range of audiences at all levels.
* Excellent administrative, planning, time management and organisational skills and the ability to be able to prioritise work in a fast paced environment.
* Strong IT proficiency, in particular using Google workplace, including ability to use and manage email accounts, video conferencing software, electronic diaries, databases and other administrative systems.
* Demonstrable experience of working in a collaborative environment, delivering through others and supporting strategic decision making through executive support.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants