Job Description
As a Loss Prevention Officer at St. Pancras London, you will play a pivotal role in ensuring the safety and security of associates, guests and visitors to this iconic hotel. You will do this through a warm, attentive and professional approach to hospitality and security. You will need to be a great team player, fitting into a dynamic team that closely works alongside other departments who all have the same goal at delivering an exceptional experience for our guests. If working in a fast-paced hotel, that blends in Victorian charm with the 21st century, sounds like a place that you will find motivational and inspiring, then please apply!
You'll be expected to deliver on the following:
* Patrol all areas of the property
* Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
* Lock property entrances when required
* Conduct daily physical hazard inspections
* Respond to accidents, contact EMS or administer first aid/CPR as required
* Assist guests/employees during emergency situations
* Notify appropriate individuals in the event of accidents, attacks, or other incidents
* Defuse guest/employee disturbances
* Call for outside assistance if necessary
* Complete incident reports to document all Security/Loss Prevention related incidents
* Handle all interruptions and complaints
* Resolve safety hazard situations
* Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
* Report to scenes of vehicle accidents/thefts
* Call for assistance using proper code responses
* Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
* Conduct investigations and gather evidence
* Conduct interviews with relevant parties as part of wider security investigations
* Awards and recognition celebrations and many more.
Perks you deserve:
* Free Access to the Gym and spa.
* Free meals at work
* Free uniform & dry-cleaning service.
* Free enrolment of BenefitHub Access to unlimited deals of retailers and more.
* Discount of 50% in any of the St Pancras outlets.
* Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
* Travel Loan.
* 20 days holiday increasing with service.
* Annual Performance Review pay.
* Cycle to work scheme.
* Pension & Life Assurance.
* Employee Assistant Program.
* Comprehensive Training and Development program.
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London's most iconic hotel? Then we look forward to receiving your application
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