Medical Care Navigator/Administrator required for our busy multi-sited GP surgery.
Experience preferred but full training will be given.
This is a varied and interesting role supporting the clinical team to deliver high-quality care for our patients. Applicants should be enthusiastic, caring, and conscientious, and be able to work well as part of a team.
You should be able to demonstrate excellent communication skills and must have experience working in a GP Surgery.
Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient, and competent manner.
Main duties of the job
* Open up / lock up when needed
* Scanning / Filing / SARs
About us
We are a modern, friendly practice. East Park Medical Centre (LS9) and Halton Medical Practice (LS15) have around 14,500 patients across the two sites, with 10 GP/ANPs offering a mix of routine and urgent on-the-day appointments.
Our nursing team consists of Nurses, HCAs, and a dedicated Mental Health Nurse.
The Care Navigation Team supports our patients with Care Navigators, Prescribers, Care Coordinators, and a Safeguarding Lead.
We have one GP Partner, a Director of Clinical Quality, a Director of Nursing, and a Practice Manager overseeing day-to-day operations.
We are part of the Burmantofts, Harehills, and Richmond Hill Primary Care Network (PCN) and work collaboratively to deliver key services across East Leeds.
Job responsibilities
* Have a thorough knowledge of all practice procedures
* Work in accordance with written protocols
* Experience using SystmOne is preferred, but training can be provided
* Ensure an effective and efficient reception service is provided to patients and visitors
* Answer and care navigate high volume calls
* Handle all general enquiries, explain procedures, and book appointments
* Use your judgment and communication skills to manage urgent patient needs effectively
* Receive and make telephone calls, divert calls, and take messages accurately
* Advise patients of charges for private services, accept payments, and issue receipts
* Open premises at the start of the day and ensure security when leaving
* Scan documents according to guidelines
* Complete tasks promptly and accurately
* Complete all mandatory annual training
Person Specification
Qualifications
* GCSEs or equivalent
* Good timekeeping and punctuality
* Empathy, compassion, and cultural sensitivity
* Proficient in Office 365 (Teams, Excel, Word, etc.)
* Good listening skills and attention to detail
* Excellent verbal and written communication skills
* Fluent in spoken and written English
* Flexible and adaptable in a changing environment
* Ability to work constructively with internal and external parties
* Ability to work under pressure with a positive attitude
* Team player
* Ability to multi-task and prioritize
* Experience working in a GP Practice preferred
* Experience with SystmOne preferred
* Knowledge of additional languages is advantageous
* Understanding of medical terminology
Disclosure and Barring Service Check
This post is subject to a DBS check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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