Operations Manager – Hard FM North Middlesex Permanent | Full-Time (40 hours per week) £60,000 per annum excellent benefits Are you an experienced Hard FM professional with strong leadership skills and an electrical bias? My client is seeking an Operations Manager to join their team at North Middlesex. overseeing the delivery of essential facilities services on a flagship healthcare contract. This is a fantastic opportunity to play a key role in delivering high-quality Hard FM services at a critical healthcare site while working for one of the UK’s leading FM and building services providers. What You’ll Be Doing * Lead the day-to-day operations of the Hard FM services, ensuring safe, compliant, and high-quality delivery across the site. * Manage staff, subcontractors, and service delivery in line with contractual requirements. * Oversee financial performance, budgets, and service improvement plans. * Maintain compliance with Health & Safety, COSHH, risk assessments, and company policies. * Drive customer satisfaction, proactive service, and strong client relationships. * Support quotations, tenders, and the delivery of project work and lifecycle activities. * Maintain and optimise the BEMS (Building Energy Management System). * Ensure resource planning, training, and team development are in place to meet contract standards. What We’re Looking For * Proven experience in Facilities Management, ideally in a healthcare or PFI environment. * Electrical bias and technical understanding of building services. * Strong leadership and people management skills. * Sound knowledge of statutory compliance, H&S legislation, and contract delivery. * Confident communicator with the ability to build effective relationships across all levels. * Financial acumen and ability to manage budgets and costs effectively. What’s in It for You * £60,000 per annum * 25 days annual leave public holidays * ️ Employee discount schemes (retail, gyms, travel, and more) * Cycle to Work scheme * Career development & training opportunities * Access to employee support networks (DEI-focused) * 24/7 Employee Assistance Programme & mental wellbeing support * 2 CSR days per year to support charitable work or causes that matter to you