Service Administration Manager - Office Based
Location: Banbury, Oxfordshire
The Role
Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to‑day management of their Field Engineering Team and office‑based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency.
Key Responsibilities
* Line manage and develop a team of 16 field‑based Service Engineers
* Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing
* Conduct regular performance reviews, one‑to‑ones and team meetings
* Handle employee relations matters including absence management, disciplinaries and grievances
* Identify training needs and support professional development across the team
Operations and Process Improvement
* Review and streamline service processes to improve efficiency and customer satisfaction
* Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocationAnalyse service data and KPIs to identify trends and drive continuous improvement
* Ensure service level agreements are met for both direct customers and distribution partners
* Manage escalated technical and customer service issues
Quality and Compliance
* Maintain high standards of service quality and technical accuracy
* Ensure compliance with health and safety requirements for field operations
* Work with the team to maintain accurate records and documentation
About You
Essential
* Proven experience managing field‑based or mobile engineering teams
* Strong people management skills with experience of performance management and employee relations
* Track record of process improvement and operational efficiency gains
* Excellent organisational and prioritisation skills
* Strong communication skills, both written and verbal
* Proficient with IT systems and comfortable working with service management software
Desirable
* Experience in the automotive industry
* Technical background in electronics, calibration or diagnostic equipment
* Experience working with distribution partner relationships
What Our Client Offers
* Salary: £38,000 - £42,000 per annum, depending on experience
* Annual leave: 25 days plus bank holidays
* Working hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30
* Office‑based role in Banbury with a friendly, supportive team
* Opportunity to make a real impact on a growing business
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