Hornchurch Healthcare is a growing and ambitious practice committed to providing high quality patient care whilst fostering a safe and fulfilling working environment. We are looking for a friendly, empathetic and collaborative individual to join our team.
The role includes, but is not limited to, the following tasks:
* To be the first point of contact for patients, reflecting the ethos and values of the practice with every interaction – namely, to act with integrity and show respect, putting our patients at the forefront and displaying a sincere commitment to offering the best possible care.
* Triaging patients' calls – signposting patients to the most appropriate service in a calm, professional and reassuring manner.
* Managing the practice email account – actioning incoming emails as necessary, and ensuring all correspondence is entered onto the correct patient record.
* Processing repeat prescriptions in a prompt fashion.
* To support the practice in achieving its targets for QOF; for instance, the booking and recalling of patients for annual reviews.
* Answering the phones in a timely manner, ensuring that incoming calls are covered at all times and that messages are recorded and conveyed to the appropriate recipient without delay.
* Scanning documents to patients' records – making certain that all data is accurate and up-to-date, whilst preserving patient confidentiality.
Minimum requirements: Candidates must have experience in working at a GP practice, and preferably be skilled in EMIS. Additionally, the successful candidate must be flexible – shifts are changeable and there is an expectation to cover sickness and annual leave. It is essential to have good written and verbal communication skills, as well as an aptitude for effective organisation and planning. In such a role, excellent customer service, together with a willingness to work within a team, is crucial
Job Type: Part-time
Pay: £12.25-£12.35 per hour
Experience:
* Working within NHS Primary Care: 1 year (required)
Work Location: In person
Application deadline: 11/09/2025