Please refer to the attached Candidate Pack for further information on the role.
Please note that these vacancies are not currently eligible for Visa Sponsorship on the Skilled Worker route, even if relying on tradeable points (including the new entrant tradeable points option) as they do not satisfy the minimum salary hourly rate requirement. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
DWP is hiring Administrative Officers to join our growing Universal Credit (UC) team.
You will play an important role in helping us to deliver vital services to UK Citizens. As part of a supportive team, you’ll help us deliver an excellent customer experience to the people we advise and support.
These jobs are based in Bolton Universal Credit Service Centre - 120 Bark Street, Bolton, BL1 2AX.
This is a customer contact role, working with claimants who will require support with their Universal Credit claim. Over the phone and via DWP portals, you’ll help us ensure the best outcomes for all our claimants.
As part of the DWP Operational Delivery you will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.
If you are looking to enhance or gain experience in both Customer Service and Administration, and you enjoy helping others? We would like to hear from you.
Full training is given, with the opportunity to undertake a Customer Service Apprenticeship should you wish to.
About us - Department for Work and Pensions GOV.UK
Please ensure you read all the process information for this campaign as we are conducting a voluntary assessment trial and there are additional elements to be aware of. We would be grateful if you would participate in this to help to shape our future recruitment processes aiming to improve our candidate experience.
What you will be doing:
* Using your communication skills, you’ll support a diverse range of claimants by providing advice and guidance on our benefits services through telephony and via in-house systems.
* Build positive, trust-based relationships with claimants handling sensitive and challenging conversations with empathy, understanding and positivity.
* Responsible for making decisions, based on the available facts, whilst providing explanations to claimants, providing assistance, ensuring they receive accurate advice.
* Focus on providing the right solution for each claimant, ensuring they receive the correct payment amount at the right time.
* Manage cases by working with colleagues across UC and DWP, supporting claimants in their journey towards work.
* Take ownership of your professional development, with a suite of digital learning and communications resources available to you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .