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LRG is an award-winning national property company experiencing exciting growth. We offer tailored training and development programs at all levels. With over 300 branches across England and Wales, we are committed to excellence and delivering outstanding customer experiences. Our culture emphasizes investment in our people, providing opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and Key Responsibilities
Reporting to the Director of Property Management, LRG seeks a new Regional Manager within Property Management to join our East Anglia Region. The ideal candidate will be a current Head of Property Management with experience managing multiple branches and a large portfolio.
Key Responsibilities:
* Achieve budgeted and increased profitability by working closely with the Regional Lettings Director to meet business objectives.
* Empower teams to meet and exceed targets, including income and landlord retention, through regular communication via 1-to-1s and meetings with Heads of Centres and Team Managers.
* Collaborate with Regional Lettings Directors and branch teams to ensure customer retention and advocacy.
* Establish and implement measurable Key Performance Indicators (KPIs).
* Develop the business by maximizing opportunities with private, investor, and corporate landlords, and by engaging in local networking and community activities.
* Facilitate the successful integration of new products and services in collaboration with the Regional Lettings Director.
* Lead and motivate staff to embody our core values, deliver exceptional customer service, and uphold our Non-Negotiables.
* Ensure teams provide excellent customer experiences, monitor reviews, recognize achievements, and foster continuous improvement.
* Identify and develop talent, offering coaching and training to promote staff retention and growth.
* Create operational efficiencies and manage costs while maintaining high service standards.
* Manage schedules and deadlines effectively.
* Conduct and document monthly Managers Meetings and 1-to-1s. Communicate company directives and ensure smooth information flow.
* Ensure compliance with company policies, procedures, and relevant legislation.
* Empower staff to resolve complaints promptly, escalating when necessary, and managing compensation discussions with approval from the Regional Lettings Director.
What We Are Looking For:
* Professional telephone manner
* Strong organizational, time management, and attention to detail skills
* Experience leading a team
* Proven experience in the Property Industry
* Up-to-date knowledge of legislation
* Minimum 5 years of Property Management experience
* At least 2 years as Head of Property Management
* Full UK Driving License
What We Offer:
* Opportunities for career growth within the company
* Market-leading training and professional development
* Supportive, collaborative team environment
* Competitive salary plus commission
* Quarterly and annual awards
* Salary sacrifice pension scheme
* Generous holiday allowance, increasing with service, with options to purchase additional days
LRG is an equal opportunity employer and encourages candidates from all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the Real Estate Industry.
Note: LRG manages its recruitment directly. We do not engage recruitment agencies or accept unsolicited CVs from them.
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