About the role
The Operations Coordinator supports the Area and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.
WHO WE'RE LOOKING FOR:
Compassion: A genuine passion for making a positive impact on the lives of others.
Dedication: Commitment to providing vital support and care to those who need it most.
Team Spirit: A desire to be part of a dynamic team that values collaboration and excellence.
BENEFITS:
Employee Recognition: Be celebrated with awards - Employee of the Month, Employee of the Quarter and Employee of the Year
Refer a Friend: Earn £200 for successful referrals
Free Perks: Free comprehensive training and support, Cycle to Work Scheme, Wellbeing package, career progression opportunities and local business benefits.
ROLES & RESPONSIBILITIES:
* Responsible for sourcing and implementing new packages, with a knowledge of all capacity for both clients and staff in the area
* Working closely with all brokerages and Care Managers within the Local Authorities to establish a good working relationship
* Creation and maintenance of accurate staff rotas, ensure continuity of care
* Compiling reports for invoicing, payroll and management
* Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day
* Maintain all client activity on IT system
* To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
* To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
* To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
* To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
* To maintain confidentiality at all times and carry out the Company's Confidentiality Policy
* To report to the Coordination Manager any issues regarding the safeguarding of clients
* To ensure the continuous improvement of service delivery
* To participate in companywide projects
* To carry out any other tasks required by the company
* Key holder duties involved
QUALIFICATIONS & SKILLS:
Qualifications & Experience:
* 1 year recent administrative experience.
* Experience working within the Care Industry
* Computer literate. Including MS Office
* Must have English and Maths GCSE, Grade C or above
* Fast Learner | Self starter | Entrepreneurial spirit
Communication Skills: Written and verbal - strong telephone skills
Relationship Building Skills: Teamwork and relationship management
Organisation & Planning skills: Excellent organisational and planning skills
DESIRIBLE CRITERIA:
* Previous experience of rostering a team
* Understanding of legislation concerned with care provision.
SKILLS & COMPETENCES:
* Sound understanding of good care principles
* Ability to cope under pressure
* Calm and patient
* Ability to deal with change or emergencies
* Ability to display empathy and understanding
* Flexible and reliable
* Good administrative skills
* Ability to work at a fast pace environment
* Effectively manage an ever changing area of clients
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.