Account Manager
Alba Facilities Services Ltd has a rare and exciting opportunity to join our existing Account Manager team based in Glasgow. Alba FS has been successfully delivering solutions to our commercial building and property clients since 2003. We are an independent facilities services provider that is a specialist in delivering mechanical & electrical, building fabric and project services to a wide range of customers across both private and public sectors.
Due to continued growth, having recently gained some new, prestigious contracts, we are seeking an experienced Account Manager to support our multi-site operations. Reporting to the Operations Director, you will have a Facilities Management background with some technical knowledge e.g. commercial gas, f-gas, electrical. You will hold overall accountability for the successful delivery of our contracts; you will have responsibility for service delivery and P&L of contracts; you will liaise with clients and operational teams to provide an exceptional service level in all areas; you will have a technical understanding whilst driving a culture of excellence, openness and continuous improvement. Equally important is your ability to demonstrate positive leadership behaviours.
At Alba we recognise that people are our number one asset and employee wellbeing is important to us - our philosophy is that happy people outside of work make happy, productive people at work. That's why we offer a 4 day working week; the successful candidate will receive a salary equivalent to working 5 days (40 hours) in return for working 4 days (34 hours) per week.
At Alba it's not just you do that's important - how you go about achieving results is equally important. If you thrive in a fast paced environment, you are passionate about people and are highly motivated to drive and deliver excellent customer service in line with our Company Values, this could be the job for you.
Key Responsibilities
* Main point of contact for specific contracts
* Generate and oversee larger project plans, tenders, quotes with realistic timelines and profit margins
* Maintain and grow relationships with existing customer base with a view to customer retention and exploring opportunities for growth
* Build, maintain and improve positive supplier and sub-contractor relationships
* Achieve agreed contract profit margins
* Support a strong health and safety culture
* Support a culture of continuous improvement
Qualifications and Skills
* Proven management experience in a similar role within an FM environment is essential, multi-site preferred
* Technical background highly desirable e.g. commercial gas, f-gas or electrical bias
* Excellent communication and interpersonal skills
* Previous budgetary control experience
* Demonstrable organisational skills
* Strong interpersonal and customer relationship skills
* Self-motivated and result oriented
* Full UK driving licence
Benefits
* 4 day working week (34 hours per week, salary based on 40 hours per week)
* Employer pension
* 6.6 weeks holiday (including bank holidays)
* Life assurance (x2 salary after 1 year)
* Private Health Insurance
* Company sick pay
* Employee Assistance Programme
* Cycle to Work scheme
* Company car
* Flexible working considered
At Alba we are committed to fostering a diverse and inclusive environment where everyone can thrive, valuing individuality and ensuring equal opportunities for all.
We are proud to be a Living Wage and Living Hours employer with a Silver Investors in People rating.
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